Legal notice
PRIVACY POLICY
Last Updated: 27 May 2026
Neon Cloud ("we", "us", or "our") respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit neoncloud.com.au (the "Website"), contact us, purchase products, or interact with our services.
By using our Website or services, you agree to the collection and use of information in accordance with this Privacy Policy.
INFORMATION WE COLLECT
We may collect personal information including:
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Full name
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Email address
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Phone number
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Billing and delivery addresses
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Payment information
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Order history
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IP address
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Browser and device information
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Website usage and analytics data
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Uploaded artwork, logos, designs, or files
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Marketing preferences and communication history
HOW WE COLLECT INFORMATION
We collect information when you:
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Place an order;
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Request a quote;
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Submit a custom design request;
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Subscribe to our mailing list;
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Contact us via email, phone, social media, or live chat;
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Upload artwork or logos;
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Browse or interact with our Website.
We may also collect information automatically through cookies, analytics tools, pixels, and similar technologies.
HOW WE USE YOUR INFORMATION
We use your information to:
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Process and fulfil orders;
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Provide customer support;
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Respond to enquiries;
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Create custom neon sign designs;
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Send order updates and tracking details;
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Improve our Website, products, and services;
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Send marketing communications where permitted;
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Prevent fraud and maintain Website security;
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Comply with legal obligations.
PAYMENT INFORMATION
Payments made through our Website are processed securely via trusted third-party payment providers.
Neon Cloud does not store full credit card details on our servers.
Payment providers may include:
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Shopify Payments
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Stripe
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PayPal
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Afterpay
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Klarna
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Other approved payment providers
Please refer to the respective provider privacy policies for further information.
COOKIES & TRACKING TECHNOLOGIES
Our Website may use cookies, Meta Pixel, Google Analytics, and similar technologies to:
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Improve Website functionality;
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Analyse Website traffic and user behaviour;
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Deliver relevant advertising;
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Personalise user experience;
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Measure marketing performance.
You may disable cookies through your browser settings, however some Website features may not function correctly.
MARKETING COMMUNICATIONS
By subscribing to our mailing list or submitting your details through our Website, you may receive promotional emails, updates, offers, and marketing communications from Neon Cloud.
You can unsubscribe from marketing communications at any time using the unsubscribe link included in emails or by contacting:
DISCLOSURE OF INFORMATION
We may share your information with trusted third parties where necessary to operate our business, including:
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Payment providers;
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Shipping and courier companies;
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Manufacturing and production partners;
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Website hosting providers;
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Marketing and advertising platforms;
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Professional advisers;
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Government or regulatory authorities where legally required.
We do not sell your personal information to third parties.
INTERNATIONAL DATA TRANSFERS
As Neon Cloud operates internationally, your information may be processed or stored outside Australia.
By using our Website and services, you consent to the transfer of your information internationally where required for business operations.
DATA SECURITY
We take reasonable steps to protect personal information from misuse, loss, unauthorised access, disclosure, or alteration.
However, no online transmission or storage system can be guaranteed as completely secure.
ACCESS & CORRECTION
You may request access to the personal information we hold about you or request corrections where necessary.
To make a request, contact:
THIRD-PARTY WEBSITES
Our Website may contain links to third-party websites.
Neon Cloud is not responsible for the privacy practices, content, or policies of external websites.
CHILDREN’S PRIVACY
Our Website and services are not intended for individuals under 18 years of age.
We do not knowingly collect personal information from children.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time.
Updated versions will be published on this page and become effective immediately upon publication.
CONTACT US
If you have any questions regarding this Privacy Policy, please contact:
Neon Cloud
hello@neoncloud.com.au
WEBSITE LEGAL NOTICE
All content displayed on neoncloud.com.au including, but not limited to:
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Logos;
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Branding;
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Product designs;
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Graphics;
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Photographs;
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Videos;
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Artwork;
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Text;
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Website design;
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Custom neon concepts;
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Marketing materials;
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Digital assets;
is the property of Neon Cloud unless otherwise stated and is protected under applicable copyright, trademark, and intellectual property laws.
No content from this Website may be copied, reproduced, modified, republished, distributed, transmitted, or commercially exploited without prior written permission from Neon Cloud.
Customers who provide logos, artwork, or other materials to Neon Cloud confirm they own, or have permission to use, those materials for reproduction.
Neon Cloud reserves the right to refuse production of any design, content, or artwork deemed unlawful, offensive, discriminatory, threatening, obscene, or otherwise inappropriate.
All products, services, pricing, specifications, colours, dimensions, shipping estimates, and Website content are subject to change without notice.
While Neon Cloud makes reasonable efforts to ensure all information on this Website is accurate, we do not guarantee the completeness, reliability, or accuracy of Website content.
To the fullest extent permitted by law, Neon Cloud excludes liability for any direct, indirect, incidental, or consequential loss arising from the use of this Website, delays in delivery, third-party services, or reliance on Website content.
Nothing in this notice excludes rights available under Australian Consumer Law.
For enquiries, please contact: