Shipping policy
SHIPPING OVERVIEW
Neon Cloud ships worldwide and partners with trusted courier networks to provide reliable and competitive shipping services.
Shipping costs are included in the price of each sign based on the size of your order, delivery location, and selected shipping method.
All available shipping charges are included in the price.
PRODUCTION & DISPATCH TIMES
Every Neon Cloud sign is custom-made to order.
Production begins once:
• Artwork/design approval has been received; and
• Full payment has been received.
Standard production time is typically 5–10 business days.
Please note:
• Changes requested after artwork approval may result in additional production time.
• Larger signs may be manufactured in multiple sections to ensure safe transportation.
• Production timeframes are estimates only and may vary during peak periods.
SHIPPING TIMEFRAMES
Estimated transit times after dispatch are:
Australia
• Standard Shipping: 2–8 business days
• Express Shipping: 1–4 business days
New Zealand
• Standard Shipping: 4–10 business days
• Express Shipping: 2–6 business days
United States, Canada & United Kingdom
• Standard Shipping: 5–15 business days
• Express Shipping: 3–8 business days
Rest of World
• Standard Shipping: 5–20 business days
• Express Shipping: 3–10 business days
Delivery estimates are indicative only and are not guaranteed delivery dates.
Regional and remote locations may experience additional transit time.
COURIER PROVIDERS
Neon Cloud uses a range of reputable shipping providers depending on the destination and shipment requirements.
These may include:
• DHL Express
• FedEx
• UPS
• Australia Post
• Aramex
• Local courier partners
Carrier selection is determined at Neon Cloud’s discretion.
EXPRESS SHIPPING
Express shipping orders are prioritised for the fastest available production scheduling and transit service.
Express shipping is recommended for:
• Events
• Retail fit-outs
• Business launches
• Time-sensitive installations
While express services receive priority handling, delivery dates cannot be guaranteed due to factors outside our control.
ORDER TRACKING
Once your order has been dispatched, you will receive tracking information via email.
If you experience any issues with tracking or delivery updates, please contact:
hello@neoncloud.com.au
CUSTOMS, DUTIES & TAXES
Australia
No customs duties or import taxes apply to Australian deliveries.
International Orders
International orders may be subject to customs duties, taxes, import charges, brokerage fees, or other charges imposed by the destination country.
Unless otherwise stated:
• All customs duties, taxes and import charges are the responsibility of the customer.
• Neon Cloud is not responsible for customs-related costs.
• Neon Cloud is not responsible for customs clearance delays.
• International shipments are generally sent under DAP (Delivered At Place) terms.
Customers should contact their local customs authority for information regarding potential import charges.
Orders returned due to unpaid customs duties or taxes may be reshipped at the customer’s expense.
Refunds will not be provided where delivery is refused due to unpaid customs duties, taxes or import fees.
DELIVERY ISSUES
Neon Cloud is not responsible for delays caused by:
• Customs processing
• Severe weather events
• Courier operational delays
• Public holidays
• Industrial action
• Incorrect delivery information supplied by the customer
Customers are responsible for ensuring all shipping information is accurate before completing their purchase.
LOST, STOLEN OR MISSING PARCELS
Neon Cloud uses reputable courier services and tracking systems for all shipments.
Where available, shipments may require a signature upon delivery.
If a customer authorises a courier to leave a parcel unattended or waives signature requirements, Neon Cloud is not responsible for parcels marked as delivered that are subsequently lost, stolen, or missing.
RISK OF LOSS
Ownership and risk of loss transfer to the customer upon delivery of the shipment to the delivery address provided at checkout.
SHIPPING POLICY & GOOGLE MERCHANT CENTER
The shipping rates, shipping methods, and delivery timeframes displayed on our website are intended to match the information provided through Google Merchant Center and other shopping platforms. Actual shipping costs are displayed during checkout prior to payment.